Overview
Head of Operations – Multi-Site Hospitality – Scotland – £60,000 + Bonus
We’re looking for an experienced Head of Operations to join an established and successful multi-site hospitality business.
This is a senior leadership role with full responsibility for the day-to-day operational performance of the group, working closely with General Managers to drive standards, sales, profitability and an outstanding guest experience.
The Role
- You’ll take ownership of operational performance across multiple venues, providing strong leadership and commercial direction to the General Management team.
- Key responsibilities will include:
- Leading, coaching and developing General Managers across the group
- Driving sales, profitability and overall venue performance
- Taking ownership of budgets, forecasting, labour and cost control
- Setting clear KPIs and holding teams accountable for delivery
- Reviewing operational data and identifying opportunities to improve performance
- Maintaining consistently high standards across service and guest experience
- Improving operational processes and efficiencies across the business
- Working closely with senior culinary, finance, commercial and revenue teams
- Supporting future growth and wider strategic business objectives
About You
We’re looking for a proven hospitality operator who understands what makes busy venues commercially successful.
You’ll ideally have:
- Strong multi-site hospitality operations experience
- Experience leading and developing General Managers
- Excellent commercial and financial understanding
- Strong knowledge of P&L, labour, budgets and cost control
- A track record of improving sales and profitability
- High standards around service, compliance and operational delivery
- A hands-on, visible and people-focused leadership style
- The ability to challenge, support and get the very best from your teams
- This would suit an established Operations Manager, Area Manager or Head of Operations looking to take real ownership within a growing hospitality business.
Package
£60,000 basic salary + performance-related bonus
A fantastic opportunity to join an established operator, influence the direction of the business and play a major part in its continued growth.
Job Tenure: Permanent
