Overview
The Role: Chief Customer Officer
Location – National / Field Based
Salary £100,000 + Car + Excellent Package
I am very excited to be workingwith a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Chief Customer Officer to take a seat at the top table and be a powerful leader and influencer. This is a genuinely rare opportunity to join a high energy business with an exceptional reputation.
Role Overview
As the Chief Customer Officer, you will play a critical role in shaping and driving the customer-centric strategy across the organisation. You will be responsible for ensuring that every aspect of the business is aligned with the needs and expectations of your customers. As a member of the executive team, you will lead efforts to enhance customer satisfaction, loyalty, and advocacy, working cross-functionally to create a seamless and exceptional customer experience.
Key Responsibilities
- Lead, mentor, and develop the key accounts team to achieve and surpass performance targets.
- Drive the design and implementation of a customer experience strategy that supports business objectives and enhances satisfaction, retention, and growth.
- Collaborate cross-functionally with sales, marketing, and operations to deliver a seamless, unified customer experience.
- Champion the customer voice at the executive level, ensuring their needs guide business decisions.
- Oversee and optimize the end-to-end customer journey, maintaining excellence at every interaction.
- Build and maintain executive-level relationships with key customers, serving as the primary executive sponsor for major accounts and overseeing issue resolution and strategic engagement.
- Develop customer loyalty programs to increase retention, reduce churn, and identify upselling, cross-selling, and expansion opportunities.
- Use data-driven insights to inform strategy, track KPIs, and report to senior management on customer trends and business impact.
- Foster a culture of customer-first thinking and continuous improvement across the organization.
- Monitor account performance, conduct regular reviews, and implement improvement plans to address challenges and capitalize on opportunities.
All about you.
You will be a natural motivator and collaborator who builds strong relationships with colleagues and clients. Ideally your career journey will have given you exposure to working in fast-paced and innovative businesses and at leadership level for at least 5 years. You will get a buzz out of seeing your team grow and succeed and balance strategy with activity.
To be considered for this brilliant opportunity, please send your CV to sheila@corecruitment.com
To view all our vacancies, please visit, www.corecruitment.com
You must be able to live and work in the UK without restriction and hold a full clean driving license.
Job Tenure: Permanent
