Overview
Salary: €38200
Start: ASAP
Languages: German and English
I am looking for a Front Office Supervisor who can oversee the daily operations of the hotel’s front desk, ensuring excellent guest service and smooth check-in and check-out procedures.
You assist in managing the front office team, handle guest concerns, and support overall hotel operations to maintain high standards of hospitality.
Key Responsibilities:
* Supervise and support front desk staff in daily operations, ensuring efficient and professional service.
* Assist with guest check-ins, check-outs, and special requests.
* Handle and resolve guest complaints and escalate issues when necessary.
* Monitor room availability and coordinate with housekeeping for room readiness.
* Train and mentor front office employees to maintain service excellence.
* Ensure compliance with hotel policies and procedures.
* Oversee financial transactions, including cash handling and billing.
* Assist in scheduling staff shifts and managing workload distribution.
* Maintain communication between front office, housekeeping, and other hotel departments.
* Conduct performance evaluations and provide feedback to improve team efficiency.
Skills & Qualifications:
* Previous experience in a front office or hospitality role, with supervisory experience preferred.
* Strong leadership and problem-solving skills.
* Excellent communication and customer service abilities.
* Proficiency in hotel management software and reservation systems.
* Ability to handle high-pressure situations and multitask effectively.
* Fluent in German and English
Working Hours:
* Shift-based, including evenings, weekends, and holidays as required by hotel operations.
Job Tenure: Permanent
