Overview
Night Shift Supervisor
COREcruitment Ltd Munich, Bavaria, Germany (On-site)
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Salary: €33.000 + 20% night time surcharge
Start : ASAP
Languages: German and English
Job Summary:
As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of the hotel.
This role includes handling guest check-ins and check-outs, responding to inquiries, managing reservations, and maintaining hotel security and safety during night hours.
Your Key Responsibilities:
* Greet and assist guests with check-in and check-out procedures.
* Handle phone calls, emails, and in-person inquiries regarding reservations, hotel services, and local information.
* Process payments and maintain accurate records of transactions.
* Monitor hotel security by ensuring only registered guests access the premises.
* Address and resolve guest concerns and requests promptly.
* Prepare and reconcile financial reports, including night audits.
* Assist with setting up breakfast or early morning services as required.
* Communicate any important issues to the morning shift team.
* Maintain cleanliness and organisation at the front desk and lobby area.
Skills & Qualifications:
* Previous experience in customer service or hospitality is preferred.
* Strong communication and problem-solving skills.
* Ability to work independently and stay alert during night shifts.
* Familiarity with hotel reservation and property management systems is a plus.
* Attention to detail and ability to handle financial transactions accurately.
* Basic knowledge of safety and emergency procedures.
* Fluent in GERMAN AND ENGLISH
Job Tenure: Permanent
