Overview

Seeking an experienced Application Support Analyst with expertise in .NET, C#, SQL, and application support to help transition from vendor-managed to in-house application support. This role focuses on issue resolution, debugging, and maintaining code functionality rather than full development.

Client Details

The client is a global provider of insurance.

Description

Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst, based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio.

Overview:
Seeking an experienced Application Support Analyst with expertise in .NET, C#, SQL, and application support to help transition from vendor-managed to in-house application support. This role focuses on issue resolution, debugging, and maintaining code functionality rather than full development.
Key Responsibilities:
  • Senior-level incident and problem management for ~40-50 in-house applications.
  • SQL data fixes, debugging C#/ASP.NET code, and working with a third-party vendor during a six-month transition.
  • Evolving into a deputy role for the Application Support Manager.
  • Supporting a small team (Azure specialists, second-line support).
Ideal Candidate:
  • Strong technical and communication skills to work across business areas.
  • Experience leading small teams and mentoring.
  • Proficient in .NET, C#, SQL, SSIS, SSRS, and service management tools (e.g., ServiceNow).

Profile

Skills & Experience Requirements:

Essential:

  • 5 years in Technical Customer Support related role
  • Experience of working with 3rd party service providers
  • Understanding of Core Service Management concepts – Incident & Problem Management, Change Management, Request Fulfilment etc.
  • Experience of using ServiceNow and any other ITSM tools.
  • Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net
  • Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+
  • Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server
  • Experience with MS SQL SSIS/SSRSExperience with use and configuration of Application Monitoring tools
  • Client requirement gathering, prioritisation and scoping experience
  • Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders
  • Passion for customer service, understands the value of delivering quality service to users

Desirable skills

  • ITIL Service Management Certification or equivalent
  • Experience of working with outsources, offshore, 3rd party services
  • Basic understanding of application design and application security concepts
  • Experience of software development on a Microsoft technology stack
  • Experience supporting Azure-based applications and familiarity with Azure Monitor, Data Factory and Logic Apps
  • Familiarity with Microsoft Cloud technologies – Power Platform, Dataverse, Logic Apps
  • Familiarity with Microsoft Dynamics 365
  • Experience using SolarWinds for Application Monitoring

Job Offer

The below details are on offer to the ideal candidate:

Salary – £60,000 – £75,000 per annum plus bonus

Hybrid Working – 2 days on site in Central London

Interview Stages – 2, 1st being virtual and the second face to face

Sector – Insurance

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